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Policies

Contact :

All communication is preferred via email. We will NOT answer any questions or concerns about a pre existing order on any social media platforms. 

When contacting us about an order please include your Order Number along with the first & last name the order is under. Also please be sure to properly greet GraphicsByYae when inquiring about anything.

Please be aware that we could possibly be working on other clients orders, please allow up to 48 hours for a response from us. 

If you have any questions or concerns please email at

graphicsby.yae@gmail.com

Business Hours :
M-F 1pm : 6pm EST Business Hours Strictly ENFORCED 

CLOSED WEEKENDS & HOLIDAYS

 If you contact us outside of our business hours we will get back to you on the NEXT business day or at our earliest convenience. Please be respectful to our designated hours 


Turnaround Time

The Following Services Have Standard Turnaround Time 

- Logos 

- All Flyer Designs

- Price List Design

- Youtube Banner Art

- Business & Thank You Card Designs

- Highlight Icons 

- Product Mock Up


Standard Turnaround Time 3-7 Business Days 

The Following Services Have Extended Turnaround Time

- Website Developments 

- All Package Deals

Extended Turnaround Time 7-10 Business Day

 

DOES NOT INCLUDE WEEKENDS OR HOLIDAYS

Depending on our workload there is a chance that your project can be finished sooner than the timeframe given. If this occurs you will be notified via email if your project will be completed sooner or has any delays. 

For extra revisions this adds 1-3 business days on to your turnaround time


Revisions & Proofs 
Projects  are watermarked until projects are finalized . For any reason please do not distribute proofs in ANY WAY. All proofs & drafts belong to GRAPHICS BY YAE until your project is finalized. 

Each service has a specific amount of revisions & designs that are included with that service. Please read all description boxes to find out each services proof and revision policy.

 PLEASE RESPOND TO DRAFTS WITHIN 48 HOURS OF THEM BEING SENT OUT. Failing to do so will result in your project being force finalized without your approval of any revisions or changes needed. If you need more time approving your design please communicate that.

For extra revisions this adds 1-3 business days on to your turnaround time

Extra Revisions add on an extra fee to your total. 


Refunds / Cancellations 

Payments are 100% non refundable. Due to the nature of our services being custom made to each client / customer, we do not offer any refunds. Our time is valuable so please do not book if you certain. Once your payment is received your project will begin in the time frame given to the client. It is advised that ask all questions or concerns that you may have before booking. We would like to have a do not disturb atmosphere to ensure we get your project done within your timeframe. 

If for any reason you want to cancel a service already paid for you may do so. Please understand that you will not be refunded & all project designs will remain in Graphics By Yae possession.